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WE CONNECT TEAMS TO CUSTOMERS

One Platform to Unify Communications
& Sales Data Across Mutiple Channels

Elevate Your Customer Experience
and Boost Sales with Stames

Imagine a world where every customer interaction is captured, every opportunity is seized, and every connection is nurtured. From the first hello to the final sale, Stames is there, bridging the gap between businesses and their customers. We're not just unifying communications and data; we're fostering trust, loyalty, and community.

Multiple Channels

Stames integrates seamlessly with your website contact form or with other apps/channels and converts message details into requests.

Stames API

The Stames API gives developers the tools to handle form requests, passing and formatting data into message body & sending data to workspaces.

Sites & locations

Stames empowers businesses to provide assistance for assets by populating sites and locations, enabling users to effortlessly submit requests.

Team Delegation

Delegate tasks to your team, and entrust them with the responsibility of resolving customer requests according to their department and expertise.

Customer Feedback

Gather valuable feedback from customers on each resolved request and provide them access to a self-service portal for accessing support services.

Company Profiles

Enhance your customer relationships by creating company profiles for each of your client companies and linking their staff accounts to profiles.

Get Reminders

Stames sends notifications and reminders to both Admin & staff user types connected to / via email and SMS. Never keep a customer waiting ever again.

Track Response Times

Stames effectively tracks the time spent on each step of the solution process, simplifying various complex and time-consuming day-to-day processes.

Multiple Channels, Apps & Scalable
API's for Exceptional Customer Interactions

With the rise of social media and multiple communication channels, managing customer requests, queries, feedback, and complaints can be overwhelming. Our software provides a centralized platform that streamlines customer communication, reducing response times and increasing customer satisfaction from multiple channels & apps.

Facebook Messenger

Easily connect your Facebook business page to your Stames account to send and receive customer messages.

Instagram Messages

Send and receive customer messages via Instagram by connecting your Instagram business page to Stames.

Twitter Messages

Connect your team to your customers on Twitter by empowering them with the tools to send and receieve messages.

Whatsapp Messenger

Solve customers issues and manage all conversations between your team and your customers on Whatsapp using Stames.

Mail Client (Outbound)

Send outgoing messages from your team, notifications to customers and reminders by connnecting your business email to Stames.

Paystack Woocomerce

Process all business payment order requests from your woocommerce online store using paystack payment gateway plugin.

Web Widgets

Solve customers issues faster by embedding our floating contact call-to-action or the one-click web widget into web pages.

Contact Form

Easily embed our simple contact form into your web page to capture customer data & manage all conversations within Stames.

Inbound Mail

Easily connect your business email to Stames to receive inbound emails including attachments via Postmark Inbound Mail system.

Twilio SMS

Send event notifications & ticket reminders via SMS by connecting your Twilio account to your Stames software module.

mNotify SMS

Send event notifications & ticket reminders via SMS by connecting your mNotify account to your Stames software module.

Hubtel SMS

Send event notifications & ticket reminders via SMS by connecting your Hubtel account to your Stames software module.

Acknowledge, Track and Resolve
Customer Issues in a Timely Manner

Whether your business is large or small, Stames ensures that no customer messages or sales opportunities slip through the cracks. Our platform drives seamless communication between customers & teams, fostering accountability and enhancing productivity and engagement. With Stames, your team becomes stronger, more efficient, and fully equipped to deliver exceptional customer experiences and drive sales growth.

For CEO's, Managers & Administrators

Communications & Sales Data

Stames empowers CEOs, managers, and administrators to make informed decisions, evaluate team performance, gain insights into customer interactions with team, enhance customer satisfaction, plan for the future, ensure compliance, and drive continuous improvement within the organization.

Trust But Verify Approach

Stames serves as a powerful accountability platform by implementing a "Trust but Verify" approach, which emphasizes both trust in employees and the need to verify their actions. Stames does this via transparent communications, trackable workflow, automated reminders and notifications etc.

Monitor & Track Requests & Issues

Stames provides a comprehensive platform to monitor and track customer issues, resolutions, complaints, and feedback effectively. Gain real-time visibility into customer interactions, and oversee the entire process from start to finish.

User Friendly Platform for Teams

Unified Communications Platform

Stames offers tools to facilitate communication, allowing users to send and receive messages across various channels and applications from a single interface, thereby eliminating the need for multiple logins.

Decentralized Service Operations

Stames allows businesses to create multiple workspaces for local teams or branches thereby decentralizing any service operations whilst at the same time centralizing data management for administrators across the entire organization.

Team Messaging & Collaboration

Stames allows team members to message & collaborate on resolving customer issues. This makes it easy for teams to resolve issues even if the team member assigned to that request is indisposed.

Leads pipeline tools to help capture customer requests, orders & sales

Free web widgets & contact forms

Use Stames web widget & forms to process customer messages & data by easily embedding it into your website. The web widget allows you to add features such as guide, support, talk or message to your website or help center.

Get more done with Stames API

The Stames API provides developers with the necessary tools to make POST & GET requests. Easily integrate Stames into user-based web and mobile apps or customize your customer experience with the Stames API.

Self-service portals

Empower customers to request services, find information, and register and resolve issues via self-service portals. From simple administrative functions such as resetting passwords and reporting incidents, to generating reports & tracking resolutions progress, self-service portals add significant value to business operations.

Manage & support assets for B2B

Manage company & client assets

Add & manage your company & client assets. Create company profiles & assign the assets to multiple or specific profiles.

Create company profiles

Create company profiles for all your client businesses and connect their team to their respective company profile to help them submit & follow up on issues raised.

Sites and locations

Add & manage sites & locations for all your client assets. This makes it easier for your client team to report issues related to an asset at a specific site & location.