Stames was developed to target 3 main areas of vital importance to businesses including
Support ticketing(which may include client requests, complaints, problems, suggestions etc),
Customer relationship and Asset management. The tools developed helps create a single
point of communication for a business team and allow you to assign your staff to resolving
a client request, complaint etc.
- lowers your business support costs and gives you vital insights into departments
that needs more attention and resources.
- gives you ready access to client and staff data as it relates to your SLA
- helps you prioritize requests, complaints etc
- helps you get detailed description of issues/requests
- can be accessed anywhere, anytime.
- allows you to have an eye on the complete problem resolution cycle, starting
from the time of its registration to the final resolution in a cost-effective manner
- ensures top-quality customer support and assistance, which is the key
requirement for earning customer satisfaction.
- deal with reorganizing issues if a team member leaves, since you can
just look through all the ones still assigned to them, and reassign as necessary.
- helps you manage all aspect of your customer relationship.
- allows you to convert all your website form data into tickets that will be accessible to your team.
- helps you easily manage all your business assets as well as your clients assets.
and much more.