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Strategic partnerships for
sustained growth.

Joining our partnership program means you become part of a community. A community of talented entrepreneurs and businesses with the zeal to drive growth and value. We rely on our partners to provide solutions to our customer needs, drive leads growth and much more.
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Get Started

Let us know about you and your interest as a partner by submitting our online partnership application form today.

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Solution Partner

Solution partners are those that help provide solutions for our customers either through service requests or other means.

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Global Partner

Our global strategic partners are certified partners with a long history of achievement and strong presence across the world.

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Find a partner

Use our find a partner page to locate and connect with our partners of all levels globally to help you with anything stames.

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Resources

Find all the support training and resources you need to become an outstanding partner including our terms and conditions etc.

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Program FAQs

Do you still have questions. Visit our partners support page to learn more about our partners program or check out our FAQ below.

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Frequently Asked Questions(FAQ)

Still have questions? Before contacting us you might want to look through the questions and answers in this section.
B2C is an acronym for "business-to-consumer." A B2C business is one that sells products or services directly to the consumer. Whilst B2B is an acronym for "business-to-business." A B2B business is one that offer the things other businesses need to operate and grow.
To get stames fully customized for your business is simple. All you need to do is sign up for an account by choosing any of the plans that best defines your business. After login, you can be able to send a service request for that software module for full customization.

Our sales & technical team will then calculate the pricing needed for the upgrade and set it up as a monthly or yearly plan (depending on the periods you chose for payments) for you and your team.
Yes, you can connect a domain or sub-domain to your software modules as well as fully customize it. All you will need to do is buy the domain and set it up on your server. You will need to update your dns for that domain to point to the ip address of our server.

After all that is required is to send a service request for that software module to our team. After review, we will update your service request which my require you to make payment of a $25 setup fee.
Stames was developed to target 3 main areas of vital importance to businesses including Support ticketing(which may include client requests, complaints, problems, suggestions etc), Customer relationship and Asset management. The tools developed helps create a single point of communication for a business team and allow you to assign your staff to resolving a client request, complaint etc.

Stames also

  • lowers your business support costs and gives you vital insights into departments that needs more attention and resources.
  • gives you ready access to client and staff data as it relates to your SLA
  • helps you prioritize requests, complaints etc
  • helps you get detailed description of issues/requests
  • can be accessed anywhere, anytime.
  • allows you to have an eye on the complete problem resolution cycle, starting from the time of its registration to the final resolution in a cost-effective manner
  • ensures top-quality customer support and assistance, which is the key requirement for earning customer satisfaction.
  • deal with reorganizing issues if a team member leaves, since you can just look through all the ones still assigned to them, and reassign as necessary.
  • helps you manage all aspect of your customer relationship.
  • allows you to convert all your website form data into tickets that will be accessible to your team.
  • helps you easily manage all your business assets as well as your clients assets.
    • and much more.
Stames is setup in such a way that if your subscription expires, we give you more than 2 weeks grace period to renew your account. During that period, you or your staff will lose login access but your clients can still send requests without any interruptions.

After 2 weeks however, your subscription will be closed and access to software disabled. You can however still renew your account anytime from your subscription account and you will re-gain access to your software module.
Yes, you can create as many software module as you want for your businesses. For example if you have multiple business and want to create a module for each, it's allowed or if you have a business and want to access both asset management and form integration for your website forms to be linked to Stames, you can subscribe to both the Enterprise plan & the Entry plan respectively.
It's very simple. You signup for an account by choosing a pricing plan that is suitable for your business. After choosing a plan, you will go through the registration and software module creation process. After completion, you verify your account and access your subscription account. Learn more from here.
You can either upgrade or downgrade your plan by visiting your subscriber account settings and locate upgrade or downgrade account. From there you can choose a different plan.
We accept credit card payments, mobile money and some bank payments as well.
If you want to place a new order for another software module, all you need to do is log into your subscription account and visit the pricing page. Choose a plan and you will be redirected to an order page where you can create your new software module after you complete the checkout process.
The self service portal is a platform that is an extension of your software module whereby you give login access to your clients to access your support services. The platform greatly improves your customer relations and allows your customers to use the portal to submit tickets, rate your team performance in their ticket resolution, generate report, follow performance of your team in relation to requests/tickets submitted, send replies to ticket messages and much more.

You can do this by creating client account for multiple approved staff members of your client companies and connecting them to the individual company profile which has enormous benefits including user accounts on same connection accessing tickets connected to that company profile. The portal can be accessed from account settings with your subscriber account.