Stames integrates seamlessly with your website contact form or any form for that matter and converts message details into tickets.
Stames makes it possible for eg. a call center staff to escalate requests or problems of clients to senior staffs/technicians for resolution.
Stames allows businesses to populate their clients & their assets data including the sites & locations of such assets which may include devices or people.
Create a staff account for your support staff and assign them to tickets & hold them responsible for the ticket resolution based on expertise.
Get valuable feedback from your customers on each resolved tickets. With the client user interface, your customers can be able to rate each ticket.
Improve your customer relationship by creating company profiles for each of your client companies & connecting their staff account to the profile.
Stames can help you properly prioritize which issues need attention the most. This will help you to determine how to delegate each ticket.
Stames tracks time spent on each step of the solution process by simplifying various complex and time taking day-to-day processes.
It takes less than 5 mins to setup an account and build your software module. The awesome thing about stames is that you can build multiple software modules with just one account.
You can customize your stames software module to match some aspects of your company’s branding including company logos & color, so the app is more recognizable to your clients.
Connect your domain to your stames software module even with a trial account. All that is required is to submit a request by filling our submit a request form with the correct information.
Create company profiles for all your client companies and connect all user accounts associated with that company as connections. This way any user account connected to that company profile can view the status of ticket posted by others on that network.
The self-service portal allows client accounts to submit tickets, generate reports, rate tickets, respond to tickets, track other tickets posted by their colleagues on the same company connections network & much more.
Populate all your client's asset sites and location and let your client accounts choose which sites & locations are the subject of the ticket they are submitting.
With stames, you can access and view your client, staff & admin activities including page visits for your software modules. You are also able to create and manage as many user accounts as you want. Block user accounts, reset passwords, edit user info, delete user account and much more.
Populate stames with all your company's assets and connect these assets to your clients company profiles based on your Service-Level Agreement (SLA's) with each client company. This allows you to know which client has which assets and more. Get notified when client asset warranty expires.
You can generate reports of tickets based on urgency or priority, status, date, company and much more. Stames also makes it possible for clients to generate reports of tickets related to their company or account.
Integrating stames iFrame form into your website as contact forms, request a quote forms, suggestions etc and turning all that data into tickets hasn't been this easy.
Stames also allows users to create their own forms and then turns the forms submitted data into tickets that can be accessed from the stames software module.
Are you are developer looking to integrate stames into your website? We have amazing documentations to get you started. Visit our support page to learn more.
With stames account setting, you can be able to upgrade or downgrade your subscription, change module name & branding, change module notifications, your personal & business information, submit an request and much more.
Easily renew or extend your subscriptions. With stames it's easy to upgrade/downgrade any subscription account. Also download and print all your invoices from your billing and renewal page.
Stames never lets you forget to renew your subscriptions. With our fully automated notification system and reminders, we keep you up-to-date with all your subscription processes.
Staff can be assigned to a ticket/complaint and held responsible for the ticket resolution based on expertise whilst you conduct oversight with your admin account.
Let your staff all tickets assigned to them through their very own self-service portal. With their staff account, a user is able to login to access all assigned tickets and tasks and can be able to change the status or respond to tickets.