Per-User Pricing

Starting from $12.99/ month

  • Pay per user added
  • Suitable for small teams

Bundle PricingCost Saving

Starting from $49/ month

  • Pay per block of 5 users
  • Suitable for larger teams

Frequently Asked Questions(FAQ)

Still have questions? Before contacting us you might want to look through the questions and answers in this section.
At Stames, we understand that every business is unique, with its own set of needs and requirements. That's why we offer different pricing models and plans tailored to suit various types of businesses.

Our pricing models are designed to cater to different business types and their specific needs:

Entry Plan: This plan is ideal for B2C companies looking to provide omnichannel support. The key feature of the Entry Plan is the omnichannel functionality, which allows businesses to integrate all available communication channels. With omnichannel support, customers can connect with your company via any channel without the need to log into a customer portal. This plan is perfect for businesses that prioritize seamless customer communication and accessibility across multiple channels.

Combo and Enterprise Plans: These plans are more suited to B2B companies. Unlike the Entry Plan, the Combo and Enterprise Plans do not include omnichannel support. Instead, customers can access support services by logging into a customer self-service portal. The main difference between the Combo and Enterprise Plans lies in their features:

Combo Plan: This plan offers comprehensive support features tailored to B2B companies. It allows businesses to manage and provide support for their client companies. However, customers can only access support services through the self-service portal.

Enterprise Plan: The Enterprise Plan builds upon the features of the Combo Plan by offering additional capabilities. In addition to managing and providing support for client companies, users under the Enterprise Plan can also list assets they are obligated to support under each company profile. They can add sites and locations, making it easy for customers to submit support requests by selecting the assets, sites, and locations associated with their company profile.

By choosing a pricing model and then a plan, you can select the option that best aligns with your business type, needs, and priorities. Whether you're a B2C company focusing on omnichannel support or a B2B company managing assets and providing support to client companies, Stames has a plan tailored to suit your requirements.
Module Tier Pricing is a flexible subscription plan that allows businesses to pay monthly based on the number of users in blocks of 5. There are 5 Tier levels. Tier 1 (Default teir) allows for between 1-5 users. Tier 2 allows for 5-10 users. Tier 3 & 4 allows for 10-15 and 15-20 users respectively. Tier 5 however allows for unlimited users. Module tier is designed for large teams and businesses.

Per-User Pricing charges based on the number of users who access the software or service. Each user pays a set price, and the total cost scales with the number of users. It provides transparency and adaptability, making it a popular choice for businesses looking to manage their costs based on the number of users who require access to the service.
For per-user, pricing starts at $12.99 for the entry plan, $14.99 for the combo plan, and $20.99 for the Enterprise plan. For bundle or module tier, pricing starts at $49 per block of 5 users for the entry plan, $69 per block of 5 users for the combo plan, and $99 per block of 5 users for the enterprise plan.
Pricing per block of 5 users offers cost savings as the number of users increases, making it more cost-effective for larger teams.
You can subscribe to a plan by visiting our pricing page and first choose a plan. Fill the form that proceeds to successfully create an account.
Subscription expiration doesn't neccessarily mean data loss. Under our terms of use, Stames is obligated to preserve data for atleast a year unless instructed otherwise by the user.

Once your module subscription expires, Stames gives 2 weeks grace period during which software would still be functional however admin and staff user accounts maybe locked out of their accounts. Customer portals would still function as usual.

Once the grace period expires, the software module is taken offline automatically and can only be restored once payment is effected.

Read more about our terms of use here.
Yes, you can create as many software modules as you want for your business(es), teams or company branches. Our innovative Multi Module System (MMS) allows users with access to a subscription account to create multiple software accounts/modules from different available pricing plans.

The MMS decentralizes an entire business’s customer service operations, empowering local teams (teams in branches, multiple locations, subsidiaries etc) to handle all customer issues. This significantly eliminates large volumes of customer requests and aims for speed in problem resolutions whilst giving executives oversight, administrative control & request remiders. Learn more here
It's very simple. You signup for an account by choosing a pricing plan that is suitable for your business. After choosing a plan, you will go through the registration and software module creation process. After completion, you will need to verify your account to gain access to your account and software module.

Learn more from here.
Yes, we offer discounts for businesses that opt for annual subscriptions.
We accept credit card payments, mobile money and some bank payments as well.
Stames employs static pricing for all users. This means even if our pricing changes, it only changes for new customers. We periodically review our pricing to ensure it remains competitive and aligns with market conditions.
The self-service portal is an integral extension of your software module, granting your customers access to your support services via login. This platform serves as a pivotal tool, significantly enhancing your customer relationships. Customers can utilize this portal to perform various actions such as submitting support tickets, rating your team's performance, generating reports, managing their requests and tickets, including replying to existing tickets, and more.