Stames integrates seamlessly with your website contact form or with other apps/channels and converts message details into requests.
The Stames API gives developers the tools to handle form requests, passing and formatting data into message body & sending data to module.
Stames allows businesses to manage and support their clients assets by populating sites and locations of the assets to allow users to easily submit request.
Create a staff account for your support staff, assign them to tasks and hold them responsible for customer request resolutions based on department and expertise.
Get valuable feedback from your customers on each resolved request. Give your customer access to a self-service portal to access your support services.
Improve your customer relationship by creating company profiles for each of your client companies & connecting their staff account to the profile.
Stames sends event notifications and reminders to both Admin & staff user types connected to / via email and SMS. Never keep a customer waiting ever again.
Stames tracks time spent on each step of the solution process by simplifying various complex and time taking day-to-day processes.
Easily connect your Facebook business page to your Stames account to send and receive customer messages.
Send and receive customer messages via Instagram by connecting your Instagram business page to your Stames account.
Easily connect your team to your customers on Twitter by empowering them with the tools to send and receieve direct messages.
Solve customers issues and manage all conversations between your team and your customers on Whatsapp via your Stames account.
Send outgoing messages from your team, notifications to customers and reminders by connnecting your business email to Stames.
Process all business payment order requests from your woocommerce online store using paystack payment gateway plugin.
Solve customers issues faster by embedding our floating contact call-to-action or the one-click web widget into web pages.
Easily embed our simple contact form into your web page to capture customer data & manage all conversations within Stames.
Easily connect your business email to Stames to receive inbound emails including attachments via Postmark Inbound Mail system.
Send event notifications & ticket reminders via SMS by connecting your Twilio account to your Stames software module.
Send event notifications & ticket reminders via SMS by connecting your mNotify account to your Stames software module.
Send event notifications & ticket reminders via SMS by connecting your Hubtel account to your Stames software module.
Process all customer request data including feedbacks, complaints, request for quotes etc to your Stames module. Assign staff to departments and allow them to access data associated to that specific department.
Track how your team engages with your customers and resolve their issues. Get real-time access to data summaries and notifications right from your dashboard.
Access, monitor and track your customer-team conversations across multiple channels & apps such as Facebook, Twitter, Whatsapp, Email, Web Contact Forms, Widgets, Instagram etc via Stames platform. Get notifications & reminders via email & SMS.
With Stames, teams can create task request and either send to a department for any available team member assigned to that department to work on the task or directly assign a team member.
Stames allows team members from the same department to collaborate on resolving customer issues. This makes it easy for teams to resolve issues even if the team member assigned to that request is indisposed.
Use Stames web widget & forms to process customer messages & data by easily embedding it into your website. The web widget allows you to add features such as guide, support, talk or message to your website or help center.
The Stames API provides developers with the necessary tools to make POST & GET requests to & from our server in a lightweight format called JSON. Easily integrate Stames into user-based web and mobile apps or customize your customer experience with the Stames API.
Empower customers to request services, find information, and register and resolve issues via self-service portals. From simple administrative functions such as resetting passwords and reporting incidents, to generating reports & tracking resolutions progress, self-service portals add significant value to business operations.
Empower teams to operate independently while using our centralized platform to gather and share important data across your entire organization. This significantly eliminates large volumes of customer requests and aims for speed in problem resolutions.
Increased operational efficiency, better coordination between branches, streamlined data access for decision-making, and improved overall performance due to the combination of decentralized operations and centralized data management.
With the Multi Module System (MMS), pioneered by Stames, you can build custom solutions based on your customer service strategies or needs.
Access daily, monthly & yearly ticket summaries right from your dashboard including open, in-progress, resolved & total requests.
Visualize your module data through bar graphs and pie charts & learn how effective your team are at resolving customer issues or which department needs more resources or attention.
Generate detailed reports on all customer request by dates, company or both. Print or export generated report into PDF.
Add & manage your company & client assets. Create company profiles & assign the assets to multiple or specific profiles.
Create company profiles for all your client businesses and connect their team to their respective company profile to help them submit & follow up on issues raised.
Add & manage sites & locations for all your client assets. This makes it easier for your client team to report issues related to an asset at a specific site & location.
Automated or canned responses are quick automated replies to specific action taken by the customer or your staff.
Connect a domain or sub-domain to your Stames module to make your customers or staff, access that module using that domain or sub-domain.
Connect your business email account to send out automated emails on replies and more to your customers.
Get 30 days free trial on your first account. No credit cards or initial financial obligations. Just choose a plan, complete the sign up process and get instant access.
Our module tier pricing makes it significantly cheaper for businesses to access our tools, ensuring affordability at every scale. This offers a more flexible, customizable, and cost-effective approach for businesses. Unlike software with per user pricing, you pay per block of 5 users. Module tier 5 allows you to add unlimited users.
Stames credits is designed to help startups get started using our tools by partnering with key accelerators and incubators to offer generous credits to startups looking to expand and grow their business.