License grant & restrictions
The Company hereby grants the Subscriber revocable, non-exclusive, non-transferable, and non-sub-licensable license to use the Services.
The Subscriber acknowledges and agrees that the Services are provided under the license described in this Agreement and are not being sold, assigned or transferred to you and that your license to use the Services is provided on a term, paid-subscription basis and therefore will terminate upon the end of your paid subscription term (unless terminated earlier as provided for herein) if you do not timely renew such subscription on the then-current terms and conditions.
You do not acquire any ownership interest in the Services, the Content or Technology under this Agreement, or any other rights thereto other than to access and use the Services in accordance with the license granted herein, and subject to all terms, conditions and restrictions set forth in this Agreement. The Company shall retain all right, title and interest in and to the Services, the Content and the Technology, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except those rights expressly granted to you in this Agreement.
Conditions, responsibilities & limitations
The Subscriber shall not use the Services or Software in any unlawful manner or in any manner that disrupts the integrity or performance of the Services or Software and its components or infringes on the rights of other parties. The Subscriber shall not modify, adapt or hack any protected parts of the Software, or otherwise attempt to gain unauthorized access to those parts or its related systems or networks. You undertake not to promote any material that is unlawful, threatening, abusive, malicious, defamatory, false, materially inaccurate, or otherwise objectionable. You will not reproduce, publish, or distribute content in connection with the Service or Software that infringes any third party's trademark, copyright, patent, trade secret, publicity, privacy, or other personal or proprietary right. The Company offers no assurance that your use of the Service or Software under the terms will not violate any law or regulation applicable to you.
You assume all responsibility for the use of the Services, including but not limited to content and media that is created, uploaded to, downloaded from, transmitted and edited using the Service. You are responsible for any accesses made to the Service.
You agree that you have and will retain sole responsibility for: (a) all Customer Data; (b) all information, instructions and materials provided by or on behalf of you in connection with the Services; and (c) the security and use of your access credentials.
You agree that each User shall keep a secure password for the use of the Services, and that such password shall be changed no less frequently than quarterly and that each User shall keep all passwords confidential.
The Company takes all reasonable efforts to provision sufficient resources to provide good quality of Service. If your use of the Services affects the quality of Services that we are able to provide to other customers, The Company may suspend Services to you.
You may not use the Services to send unsolicited email ("spam") to anyone, including mailing lists which You have purchased. If reports of unsolicited email are received, The Company may suspend your Services without notice.
Liabilities, warranties & indemnification
EXCEPT AS SPECIFICALLY SET FORTH IN SECTION 3, THE COMPANY AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. THE COMPANY MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR VIRUS-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
You acknowledge and agree that the Company may access, use, and store your Data for the purpose of (i) providing the Service and (ii) responding to your requests for technical support and/or providing other services that we have agreed, or may in the future agree, to provide. You also agree that the Company may collect anonymized usage data from and/or relating to your Data and your use of the System (“Anonymized Usage Data”). Anonymized Usage Data will not include identifying information about your customers, such as your customer contact information, or copies of communications between you and your customers. The Company will not disclose any of your Data in the Company's possession to a third party unless compelled by law or court order or if you consent to the disclosure.
You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
Billing, Renewals & Payment of Fees
The Company charges a Subscription Fee for the use of the Services. You shall pay all Subscription Fees, other fees and charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The Company reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 30 days prior notice to you, which notice may be provided by e-mail. Any fee increase shall be effective upon the License Term renewal and thereafter.
Upon registering for the Service, The Company offers a 30 days free trial. The 30 days period should be used to evaluate and test the Services.
The Company reserves the right to refuse anyone access to the Services for any or no reason.
All payment obligations are non cancelable and all amounts paid are nonrefundable. If you believe your bill is incorrect, you must contact us in writing within 30 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.
You agree to provide the Company with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and User Administrator. You agree to update this information within 30 days if the information changes at any time. If you are being charged monthly, you will provide valid credit card information as a condition to signing up for and continuing to use the Service, and you authorize the Company and it's payment processors to bill such credit card for the Subscription Fee. If the contact information you have provided is false or fraudulent, the Company reserves the right to terminate your access to the Service in addition to any other legal remedies.
Unless otherwise stated, the Company charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively "Taxes"). You are responsible for paying Taxes except those assessable against the Company based on its income. the Company will invoice you for such Taxes if the Company believes there is a legal obligation to do so and you agree to pay such Taxes if so invoiced.
Non-Payment & Suspension
In addition to any other rights granted to the Company herein, the Company reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears).
The Subscriber agrees and acknowledges that TeamSupport has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 6 months or more delinquent. The Company shall not incur any liability as a result of exercising its right to suspend or terminate the Service.
You may terminate your account at any time. Should you wish to terminate your account with the Company, you are solely responsible for ensuring that you properly terminate your account and secure confirmation of account termination from the Company. You may contact the Company at any time for help with terminating your account.